Check In to the ERLog In to the Patient PortalContact Us

About Us

Quality Care

Quality System Certification LogoQuality Management Department at St. Luke’s Medical Center

In health care, the term “quality” can be described as striving for and reaching excellent standards of care. Each day in a hospital, staff members undertake complicated tasks caring for patients. At St. Luke’s Medical Center, our patient safety efforts aim to ensure that all staff and physicians work together to deliver high-quality, compassionate care to all patients.

About Us

The Quality Management Department at St. Luke’s Medical Center is making a positive impact by continually looking for ways to improve processes and procedures. When you come to a hospital, you expect excellent care! The main concern of the Quality Department is to ensure that the services provided are of the highest possible standard and meet the needs of individual patients and their families.

We are proud to note in 2010, the quality program at IASIS Healthcare was recognized by Thomson Reuters with a Healthcare Advantage Award for Overall Performance in the Hospitals/Health Providers/Clinicians category. That recognition solidified IASIS as a leader in the field, with its quality program serving as an example of best practices in the industry.

Scope of Services

The Quality Management Department coordinates quality improvement, safety and training efforts by:

  • Internal Quality Improvement: Our department is engaged in a number of quality improvement efforts with a focus on program development. Two major initiatives the Quality Department is undertaking are Managing Infection Risk (MIR) certification from the DNV and development of a Severe Sepsis Program. The MIR certification will solidify St. Luke’s Medical Center and Tempe St. Luke’s Hospital as two of the most recognized facilities for infection prevention in the region. The Severe Sepsis Program is vital in the promotion of patients safety as it will educate staff and physicians on best evidence-based medicine practices to use while caring for patients with sepsis.
  • Proactive Process Improvement: We have implemented an Internal Audit Team which proactively interviews staff and reviews key processes throughout our facility.
  • Meeting External Quality Agendas: We ensure St. Luke’s Medical Center meets the mandates for quality measurement reporting imposed by a growing number of payors and regulators including the Centers for Medicare & Medicaid Services (CMS).

Quality Resources

ISO 9000 – Quality Management
http://www.iso.org/iso/iso_9000

DNV-GL Healthcare (DNV)
http://dnvglhealthcare.com/

Centers for Medicare & Medicaid Services (CMS)
https://www.cms.gov/

Agency for Healthcare Research & Quality
http://www.ahrq.gov/

Institute for Healthcare Improvement (IHI)
http://www.ihi.org/Pages/default.aspx

Department Mission

We strive to provide high-quality, cost-effective, patient-centered, evidence based healthcare to our patients in accordance with all IASIS Corporation Mission, Vision, and Values and national best practices.

“Partnering with you for a safe and respectful experience!”

Meet The Team

Deborah Cameron, RN, CPHQ
Department Director
Quality & Infection Prevention

Michael Whalen, MHA
Quality Management Coordinator
Quality Management Department

Brenda Spieldenner, RN
Quality Management RN
Quality Management Department

Doris Lomavaya, RN
Quality Management RN
Quality Management Department

Jan Peyak, RHIT
Quality Analyst
Quality Management Department

Opunabo Amachree, MPH, CIC
Infection Control Practitioner
Infection Control Department

Juanita Stitt, RN, BSN
Infection Control Practitioner
Infection Control Department

DNV

DNV is the accrediting organization for St. Luke’s Medical Center. If you have any concerns about safety or quality of care, you can report them without fear of reprisal to DNV by email, fax, letter, or internet.

Email: hospitalcomplaint@dnvgl.com
Fax: 513-947-1250
Phone: 866-496-9647
Mail: Hospital Complaint
DNV-GL Healthcare
400 Techne Center Dr., Suite 100
Milford, OH, 45150
Internet: https://dnvglhealthcare.com/patient-complaint-report/

Exterior shot of the Entrance to St. Luke's Medical Center

1800 E. Van Buren Street
Phoenix, AZ 85006

eNewsletter Signup

Signup for our free newsletter!

Get Connected

Log In to the Patient PortalLog in to the
Patient Portal
Find A ProviderFind the right
Provider
Register For EventsRegister for
Events
Download Our Mobile AppLearn how to
Contact Us

YouTubeYelpPinterestiPhone AppAndroid App

1800 E. Van Buren Street
Phoenix, AZ 85006

Privacy Policies | Notice of Non-Discrimination