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Emergency Room

Whether it’s chest pain, broken bones, a deep cut that needs stitching or some other emergency, the Emergency Department at St. Luke’s Medical Center is prepared to take care of your medical needs 24 hours a day, 7 days a week. Board-certified emergency room doctors and nurses are trained to handle a medical crisis, and they are committed to responding to your emergency as fast as possible.

We know that medical emergencies are stressful. Our staff is committed to easing your fears by providing frequent progress reports about your diagnosis, condition and treatment. Here’s what you can expect while you are in our Emergency Department:

InQuicker ™

Do you or a loved one need to see a health care professional today about a non-life or non-limb threatening medical condition? Visit ArizonaER.com to instantly hold your place in line from the comfort of home. As is the case for all ER departments, unexpected emergencies may impact InQuicker users. Should your projected treatment time be delayed, InQuicker will send you real-time notifications via automated phone calls and emails with updated projected treatment times. With this added convenience, you can continue to wait in the comfort of your own home until your projected treatment time.

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Triage

When you arrive, after a quick registration to get you into our electronic medical record system, a registered nurse will conduct an initial exam, take your vital signs and complete a brief medical history. Triage helps us determine the severity of your emergency and allows us to take care of the most urgent cases right away. That’s why someone who arrives after you may be treated before you. We work to see everyone as quickly as possible and we attend to the most critical needs first.

If you are having chest pain or shortness of breath,
please advise the registrar or nurse so we can evaluate you quickly.

Registration

During registration, we will ask you to sign a treatment consent form and to provide your name, address, phone number, personal physician and insurance information. For your convenience, if an exam room is available, a registration clerk will gather this information at your bedside. If a room is not available, and your emergency is not life-threatening, you may be asked to remain in the reception area until a room is ready for you.

Evaluation

Once you are in the treatment area, a physician will examine you and order any tests needed to evaluate your condition. Depending on the type of illness or injury, a nurse may start an IV or obtain a blood or urine sample, or you may undergo diagnostic tests, such as X-rays or a CT scan. Our goal is to keep you comfortable and conduct tests as quickly as possible. Some tests take longer to complete, and we appreciate your patience as we work to provide you with the most prompt, courteous, and comprehensive emergency care we can offer.

Treatment

Your treatment will depend on your physician’s orders after the medical evaluation is complete. Our staff will keep you informed about what to expect during every part of the treatment process.

Admission or Discharge

Most patients are treated and discharged to go home from the emergency room. If you are admitted to the hospital, you will be transferred to a patient room. While you are here in the hospital, a physician known as a hospitalist will coordinate your care.

If your emergency room physician determines you can go home, you will receive written instructions about how to take care of your illness or injury after you leave the hospital. It is important to follow these instructions, take all prescribed medications and schedule a follow-up appointment with your personal physician or specialist we have referred you to. If you have questions about your discharge instructions, please ask your nurse.

Customer Service

Our goal is to provide all patients with the highest quality care. We welcome your feedback about your experience in the Emergency Department, and we encourage you to complete your survey if you receive one in the mail following your visit to our Emergency Department. For more information, please contact Patient Relations at 602-251-833.

Emergency

Emergency Room

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1800 E. Van Buren Street
Phoenix, AZ 85006

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